INTRODUCTION
Tony Jackson Sports (Pty) Ltd, registration number [TBC], operating as Tony Jackson Sports and accessible at tonyjacksonsports.co.za, is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we collect, process, store, and protect your personal information. By using our website or purchasing from us you acknowledge that you have read and understood this policy.
WHO WE ARE
Tony Jackson Sports is a specialist racquet sports retailer based at Westridge Stadium, 100 King Cetshwayo Highway, Mayville, Durban, 4001. We are the responsible party in terms of POPIA for all personal information collected through this website and our physical store. For all privacy related queries contact us at jacko@jacko.co.za or 031 261 7207.
INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when you place an order, create an account, contact us, or subscribe to our newsletter. This includes your full name, email address, phone number, delivery address, billing address, and payment information. We also collect technical data automatically when you visit our website including your IP address, browser type, pages visited, and time spent on the site. This data is collected through cookies and similar tracking technologies.
LAWFUL BASIS FOR PROCESSING
We process your personal information on the following lawful grounds under POPIA. We process your information to fulfil a contract with you when you place an order. We process your information to comply with legal obligations including tax and consumer protection legislation. We process your information based on your consent when you opt in to marketing communications. We process your information based on our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights.
HOW WE USE YOUR INFORMATION
We use your personal information to process and fulfil your orders and arrange delivery. We use it to communicate with you about your purchases, returns, and enquiries. We use it to send you marketing communications if you have opted in, which you may unsubscribe from at any time. We use it to improve our website, products, and services. We use it to prevent fraud and maintain the security of our website. We use it to comply with our legal and regulatory obligations.
PAYMENT SECURITY
All online payments are processed securely through PayFast and Payflex, both of which are PCI DSS compliant payment processors. Tony Jackson Sports does not store, process, or transmit your card details on our servers. All transactions are protected by SSL encryption. For more information on how PayFast and Payflex handle your payment data, refer to their respective privacy policies at payfast.io and payflex.co.za.
SHARING YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and business, including our payment processors, courier and delivery partners, and email marketing platform. These providers are contractually obligated to keep your information confidential and may only use it to provide services to us. We may disclose your information if required to do so by law or in response to a valid legal request from a public authority.
COOKIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device when you visit our website. We use strictly necessary cookies to make our website function, analytical cookies to understand how visitors use our site, and marketing cookies to deliver relevant advertising if applicable. You may disable cookies through your browser settings but doing so may affect the functionality of our website. By continuing to use our website you consent to our use of cookies in accordance with this policy.
DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. Order records are retained for a minimum of 5 years in accordance with South African tax legislation. Marketing data is retained until you unsubscribe or request deletion. When your information is no longer required we will securely delete or anonymise it.
YOUR RIGHTS UNDER POPIA
Under POPIA you have the right to know whether we hold personal information about you and to request access to that information. You have the right to request correction of inaccurate, irrelevant, or incomplete information. You have the right to request deletion of your personal information where we no longer have a lawful basis to process it. You have the right to object to the processing of your personal information. You have the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights contact us at jacko@jacko.co.za or 031 261 7207. We will respond to your request within a reasonable time and in accordance with POPIA. If you are not satisfied with our response you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
SECURITY
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include SSL encryption, secure servers, and restricted access to personal data. However no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.
THIRD PARTY LINKS
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third party sites you visit.
CHILDREN
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately at jacko@jacko.co.za.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. Last updated: March 2026.
CONTACT AND COMPLAINTS
For any questions, concerns, or complaints about this privacy policy or our handling of your personal information contact us at jacko@jacko.co.za, call 031 261 7207, or write to us at Tony Jackson Sports, Westridge Tennis Stadium, 100 King Cetshwayo Highway, Mayville, Durban, 4001.